Radio approvals for a smart collar, market by market

Because it contains a radio, and countries regulate radio equipment before it is sold. The rules are made by each country or region, and they do not match. An approval for one market does not carry over to another.

That is why I will never write that our collar is fine everywhere. It is the sentence that causes trouble later.

The quote lists what the collar holds for the markets we are asked about most.

• United States: FCC.
• European Union: CE/RED, also recognized in the UK.
• Singapore: IMDA.
• Indonesia: SDPPI.
• Australia and New Zealand: RCM.

If you sell somewhere else, tell me where. I check and answer in writing.

List your countries, all of them, including the ones you may enter later. Ask for the certificates for each in writing, and ask that they be named to the product you will receive, not to a similar one.

Our process is the same. We confirm the certificates for your market in writing before you order anything. You do not pay for samples until you have seen the cost and delivery time, and you can stop if the answer on certificates is not the one you need.

Then I do not know yet, and I will say so. Write to me with the country and I will find out and reply. I will not guess to keep a conversation going.

It is also sensible to ask your own adviser what your market requires of an importer, as distinct from a manufacturer. Rules about who must hold what differ, and I cannot answer that for you from a web page.

A claim is a sentence on a website. A certificate is a document you can read. When a buyer asks me about approvals, I send what we hold for their market and not a reassuring paragraph. Treat anything less as a claim.

That is also why this blog does not say the collar is approved everywhere. What I wrote above is what the quote lists. The documents themselves come with the quote.

Early. In our sequence it is step 2, right after you choose your markets and before you read the spec sheet or order samples. Stopping here costs you nothing. Stopping after a batch costs you the batch. The full order is in How to add a smart collar to your pet brand.

Write down your markets. Send them with your sample request. Ask for the certificates in writing, and read them before you read anything else.

In many markets the party who places the product on the market carries obligations, and that can include the brand that sells it. I am not able to tell you the rule for your country, and I would not trust a supplier's blog to tell you either. Ask your own adviser what an importer or a brand owner must hold, and bring that list to the supplier.

What I can promise is that the documents we hold for your market are sent to you in writing before you order anything, so your adviser has something real to read.

Marketplaces often ask sellers of electronic products for documents on listing, and the requirements differ by marketplace and by country. I do not know the rules of any particular marketplace in detail, so read the seller policy for the one you use and ask us for the documents it names.

Do this before you order, not after the stock lands. If the marketplace asks for something we cannot supply, you want to learn that while a no still costs you nothing.

• The list of countries you sell in now.
• The countries you may add later.
• The sales channels you use: your own store, marketplaces, shops.
• Any document your marketplace or adviser has asked you for.

With those four, I can answer for your market, and where I cannot, I will say so.

Because spoken assurances disappear and documents stay. When a market asks a question about a product, you need something to hand over. A quote that names the certificates, sent by email, is a record. A reassuring phone call is not. I make this point with every buyer, and I make it about us as well as about other suppliers.

It is also the fastest way to find out whether a supplier is serious. Those who hold the documents send them the same day. Those who do not start to explain.